Terms and conditions of use
Please read this with care. By placing an order you are agreeing to the terms and conditions that appear below.
These terms and conditions were most recently updated on 4th November, 2018 and apply to all sales and purchases. Powertex UK Ltd reserves the right to amend these Terms and Conditions at any time. These Terms and Conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them. This web site is operated by Powertex UK Ltd whose registered office is situated at 10 Landport Terrace, Portsmoth Hants PO1 2RG.; and current address is Woodside Cottage, The Slough, Studley, Warwickshire. B80 7EN.registered number 08929306(England and Wales).
How to Order
Orders can be placed online on our website or alternatively by phone, email or post. Please quote your customer reference number or your full trading name and address when placing an order.
All prices shown on the Powertex UK Ltd website include VAT. Both ex VAT and inc VAT prices are shown at checkout and will be added to invoices where applicable.
You may also pay directly through bank transfer. Our bank details are indicated on your invoice, please use your order number as the reference. Orders will be dispatched upon payment receipt.
We are not offering credit terms. All orders must be paid in full before goods will be dispatched.
We understand and may exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms above.
Goods remain the property of Powertex UK Ltd until invoice is settled in full.
We aim to dispatch all orders within 48 hours after order agreement. Delivery within the mainland UK is by courier and is guaranteed next day (remote areas and Ireland costs and times may vary)
Should you fail to be present for your delivery we are entitled to charge you for the cost of delivery and re-delivery.
Carriage is charged according to weight.
For orders outside of the UK, Scottish Highlands,Islands and Northern Ireland carriage will be charged at cost.
Customs charges may be payable locally on orders sent outside of the UK.
We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
Damaged or Missing Goods & Returns
In the event of Powertex UK Ltd supplying your order incorrectly, please contact us immediately using any of the contact methods listed on the Powertex UK Ltd website.
Damaged or missing goods must be reported to us within 72 hours of receipt.
Any faulty item will be replaced, or refunded (at our discretion).
Goods returned for any other reason will be subject to a 20% handling fee.
No goods may be returned without prior consent.
You have the right to cancel any contract that you have entered into with is for up to 14 days from receipt of your goods, all items can be returned in an unopened, unused condition, at your cost within this period. subject to our handling fee. If you have any comments or complaints about our service including
the website, please e-mail us at firstname.lastname@example.org.
Our maximum liability arising out of any order for the supply of goods to you will be limited to the price of the goods contained in that order.
Refunds can not be issued for any active subscription or subscription period.
Where there has been a specific issue with damaged items in a box or with non-delivery, refund requests may be considered.
We endeavour to have the items you want available for delivery as soon as you order them. If an item is out of stock, we will contact you. We do not operate a back order system.
Whilst we endeavour to verify the accuracy of any information we place on this website, we advise you to check the label or product packaging, prior to use.
The prices quoted are correct at time of display on Powertex UK Ltd website. Powertex UK Ltd reserves the right to change prices at any time. In the event that a Powertex UK Ltd product is mistakenly listed at an incorrect price, Powertex UK Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Powertex UK Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Powertex UK Ltd shall issue a credit to your credit card account in the amount of the incorrect price.