Shipments and returns

Your pack shipment.

We ship every day, Monday to Friday. Orders received before midday will be shipped next working day - our aim is to get the parcel to you as quickly as possible!

If you use our FREE DELIVERY promo code we will send your goods by the cheapest option available to us.

We do not guarantee next day delivery on any  orders

Shipping fees include any handling and packaging fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We use Royal Mail Tracked to send small parcels and a courier for heavier (over 10kg) parcels. 

In the unfortunate event that your parcel does not arrive, we are limited by the Royal Mail terms of service that means we are unable to claim a parcel is missing until their delivery target (2-3 working days) plus 10 working days has passed. If your parcel does not arrive by this date, we will resend your parcel.